ayamwinPrivacy Policy

This page describes what we collect when you use ayamwin and how we keep that data protected. Our privacy policy applies to all account holders, visitors, and players accessing our platform via Android app, iOS browser, or desktop web interface.

We at ayamwin collect personal information to verify your identity, process your deposits and withdrawals, and maintain your account. We do not sell, trade, or share your data with external marketers. Our data handling follows standard encryption and segregation practices — your payment details are stored separately from your account profile, and both are encrypted at rest and in transit.

This policy outlines what we collect, how we use it, third-party processors involved, your rights, and how to contact us about your data.

What we collect on ayamwin

When you create an account on ayamwin, we collect:

  • Identity dataYour full name, date of birth, and government-issued ID type (national ID card, passport, or driving licence).
  • Contact dataYour email address and mobile phone number (used for account recovery and withdrawal verification).
  • Payment dataBank account details or e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account references). We do not store full credit-card numbers; payment processors handle those details.
  • Transaction dataTimestamps, amounts, and outcomes of all deposits, withdrawals, and game results.
  • Usage dataWhich games you access, how long you browse, your IP address, and device type (Android, iOS, desktop).
  • ID documentsFor withdrawals exceeding certain thresholds, we request a photo of your government-issued ID. We store this encrypted and separately from your account profile.

We do not ask for religious preference, political affiliation, medical history, or other sensitive data unrelated to account verification and payment processing. If we ever need additional information, we request it explicitly and explain why.

How we secure your ayamwin data

All data transmitted between your device and our servers uses HTTPS encryption. Our servers encrypt data at rest using industry-standard encryption algorithms. Payment information is stored in a separate, access-controlled database. We do not share your data with marketing partners or advertisers.

How we use your data on ayamwin

We use the data we collect for these specific purposes:

  • Account verificationWe verify your identity to comply with Know Your Customer (KYC) regulations and prevent fraud.
  • Payment processingWe use your bank details and e-wallet identifiers to deposit funds into your ayamwin account and withdraw your winnings.
  • Account securityWe use your phone number to send verification codes for two-factor authentication and password recovery.
  • Regulatory complianceWe retain transaction records for audit and anti-money-laundering (AML) purposes as required by law.
  • Service improvementWe analyze usage patterns (anonymized) to understand which games are popular, which payment methods work best, and where users encounter technical issues.
  • Legal and fraud investigationIf we suspect fraud, unusual activity, or a legal claim, we may review your data to investigate.

We do not use your data to send unsolicited marketing emails or push notifications. We do not build profiles for resale to third parties. We do not process your data for purposes you have not explicitly authorized.

Third-party processors and data location

Our ayamwin platform relies on third-party payment processors, cloud-storage providers, and analytics services. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, those e-wallet companies process your transaction and store their own records of it — we do not control their privacy practices. Similarly, bank transfers to online payment, e-wallet, mobile banking, or local payment are processed by those institutions. We recommend reviewing those providers' privacy policies to understand how they handle your payment data.

Our servers may sit outside your jurisdiction. Data we store on cloud infrastructure may be replicated across multiple regions for redundancy and disaster recovery. By using ayamwin, you consent to your data being stored and processed outside Indonesia. We encrypt all data regardless of location, and we contractually require our cloud providers to maintain the same security standards we apply.

Your rights on ayamwin

You have the right to access your personal data. Log into your ayamwin account and navigate to account settings to view your profile, transaction history, and registered contact details. If you wish to review your ID document or payment records, contact our support team and we will provide them securely.

You have the right to correct inaccurate data. If your name, address, or phone number has changed, update it in your ayamwin account settings immediately. For ID documents or other sensitive details, contact our support team for assistance.

You have the right to request deletion of your account and associated data. Contact our support team and we will begin the account closure process. Note that we must retain certain transaction records for regulatory compliance — these records will be anonymized and encrypted but not deleted. Once your account is closed, you cannot reopen it; you would need to create a new account with a different email address.

You have the right to object to certain processing. If you do not want ayamwin to process your data for service improvement or analytics purposes, contact our support team and we will disable those features for your account. Essential processing for account verification, payment, and fraud prevention cannot be disabled.

Cookies and tracking: Our ayamwin platform uses session cookies to keep you logged in and functional cookies to remember your preferences (language, game category). We do not use tracking cookies or third-party analytics that build profiles across websites. You can disable cookies in your browser settings, though this may break ayamwin functionality.

Data retention on ayamwin

We retain your account profile data as long as your account remains active. Once you close your account, we retain encrypted transaction records for two years to comply with financial and anti-fraud regulations. After two years, transaction records are securely deleted. Your ID document photo is deleted once your account closure period concludes, unless a legal or fraud investigation requires us to retain it longer.

If you have not logged into your ayamwin account for two years, we may close it automatically and begin the deletion cycle. We will send a warning email six months before automatic closure.

Data breach notification

If we discover that your personal data has been compromised due to a security breach, we will notify you via email to your registered address within a reasonable timeframe. We will describe what data was affected, what we have done to secure it, and what steps you should take to protect yourself (such as changing your password or monitoring your bank account). We will also notify relevant regulators as required by law.

Children and minors

Our ayamwin platform is not intended for minors. We do not knowingly collect data from anyone under the age permitted by local law to use our service. If we discover that a minor has created an account, we will close it and delete their personal data. Parents who believe their child has created an ayamwin account should contact our support team immediately.

ayamwin privacy team
Data protection specialist

Your data on ayamwin is protected by encryption, segregated storage, and strict access controls. We collect only what we need to verify your identity and process your payments. We do not sell your information. Contact our support team if you have questions about how your data is handled.

Contact and complaints

To exercise your rights, ask questions about this privacy policy, or report a data breach, contact our ayamwin support team through the in-app help menu, email, or live chat. We will respond within standard business timeframes with information about your data and any actions we can take.

If you believe we have violated your privacy rights, you also have the right to lodge a complaint with your local data-protection authority. In Indonesia, you may contact the appropriate regulatory body for data-privacy violations.

Policy updates

We may update this privacy policy to reflect changes in our practices, technology, or law. We will notify you of material changes via email or in-app alert at least 30 days before they take effect. Your continued use of ayamwin after an update constitutes acceptance of the revised policy. If you disagree with any changes, you have the right to close your account.

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